Shipping Policy

At Cool Fidget, we are committed to delivering your order safely and reliably. We work with trusted international shipping and fulfillment partners to provide a smooth delivery experience for customers worldwide.

All orders placed through coolfidget.com are carefully processed and shipped through our designated fulfillment partners.

1. Order Processing Time

Orders are usually processed within 1 business day after payment confirmation.

During peak seasons, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Estimated Delivery Time

Cool Fidget offers free shipping on all orders.

Estimated delivery times after shipment are:

• United States: 5–15 business days

• United Kingdom: 5–15 business days

• European Union: 5–15 business days

• Australia & Canada: 5–15 business days

• Other available international destinations: 5–15 business days

Please note that delivery times are estimates and do not include order processing time.

Shipping times may vary depending on the destination, customs clearance, local carrier operations, holidays, weather conditions, or unexpected transportation delays.

3. Shipping Destinations

We ship to the United States, United Kingdom, European Union countries, Canada, Australia, and selected international destinations.

Available shipping destinations are displayed at checkout.

If your country or region is not available, please contact us at Service@coolfidget.com for assistance.

4. Shipping Fees

Cool Fidget offers free standard shipping on all orders, with no minimum purchase requirement.

There are no additional standard shipping fees charged by Cool Fidget at checkout.

5. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where applicable, any duties or taxes collected at checkout will be clearly displayed before payment.

Unless otherwise stated at checkout, customers are responsible for any additional customs duties, import taxes, or local charges imposed by their destination country.

If you have questions regarding customs or import charges, please contact our customer service team.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this information to monitor your package's delivery progress.

Please allow 24–72 hours for tracking information to become available or update after shipment.

7. Lost, Delayed or Damaged Packages

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact us at Service@coolfidget.com.

Include your order number and a brief description of the issue. For damaged products, please provide clear photos of the item and packaging.

Our customer service team will work with the shipping carrier to investigate and help resolve the issue.

If a package is confirmed lost during transit, we will arrange an appropriate solution, such as a replacement or refund.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your purchase.

If you notice an error in your shipping details, contact us as soon as possible at Service@coolfidget.com.

We will do our best to update your information before shipment. However, address changes cannot be guaranteed once an order has been dispatched.

9. Contact Us

For questions about shipping, delivery times, or order tracking, please contact us.

Brand: Cool Fidget
Website: https://coolfidget.com
Customer Service Email: Service@coolfidget.com
Business Hours: Monday–Friday, 09:00–18:00 (UTC+8)

Thank you for shopping with Cool Fidget.